Frequently Asked Questions

March 2022

How do I get a library card?
To get a library card, please bring in a photo identification and proof of your current residence, such as a valid driver’s license or non-driver's identification with your current address printed on the front, or a photo ID (e.g., a passport or school identification) with a piece of recent, registered mail or other valid proof of address. Read more about how to get a library card.

How do I put a book on hold?
You can put a book on hold by logging into your online account (or calling the library at 508-485-5031). To be notified of a book's availability, the library can send you an email or give you a call.

How do I pick up a book on hold?
When you have been notified that the material is available, please visit the book hold area next to the circulation desk on the main floor for patrons to pick up books on hold. Please note all CHILDREN, YOUNG ADULT, and ADULT materials can be picked upstairs on the main floor.

How do I get the materials I placed on hold for curbside pickup?
Patrons can still pick up requested items through contactless curbside pickup services. When your items become available, you will be notified that you can now schedule your curbside pickup online! Read more here.

How do I return books or other materials I borrowed to the library when the library is closed to the public?
Books, DVDs and audiobooks can be returned to our two outside book drops near  the parking lot entrance or brought inside to our circulation desks. Books should be returned to the left side, multimedia to the right.

More Than Books items, such as telescopes and puzzles, can not be put in the outside book drops. Please bring these items inside to retun at the main circulation desk upstairs. 

How do I renew materials?
Log into your online account by visiting our website homepage and clicking on the gray button at the top right corner "Manage Your Account" and entering your library card barcode and PIN. Your default PIN is typically the last four digits of your phone number. Learn more about loan periods of items by clicking here or wait for eligible items to be automatically renewed. If your item is eligible for renewal, it will be automatically renewed and you will receive an automatic email notification from C/W MARS.
 
Why is the book I returned still showing up in my account?
Please contact us at 508-485-5031 if you are concerned that a book was returned but was not removed from your account. Please note: all fines will be waived for returned items until further notified.

Why can’t I access my online account?
Your library card may have expired. Please call the library and a staff member can update your library card. You also might have entered your barcode or PIN incorrectly. Your barcode is on the back of your physical library card and is typically either a 13-digit or a 14 digit number. Your Personal Identification Number (PIN) is typically the last four digits of the telephone number that you provided when you registered for your card. If you’re still having trouble accessing your library account, please contact the library director Ryan Donovan at rdonovan@cwmars.org.

Can I chat with a Librarian? 
Yes, you can use the new online LibraryH3lp Chat feature on the library website at https://southboroughlib.org/ about placing holds, recommending materials, providing program/event information, database/electronic resource information, ask about how to return books, material renewals, curbside pickup, hours or any potential closures or unexpected service changes.  

Please call us at 508-485-5031 to schedule a curbside pickup, retrieve or change library card account information.
 
You can also call us about checking out nontraditional circulation items, including:
  • Telescope
  • Puzzles 
  • Gardening Kits
  • Wireless Hotspots

How do I download an eBook?
Downloading eBooks from Overdrive is different depending on the device you use:Chromebook, Windows or Mac computer, Android device, iOS device (iPhone/iPad/iPod touch) Windows 8 and up. Please visit our website by clicking here to learn about how to use Overdrive. Patrons can also take a look at an Overdrive Tutorial online here. Patrons can download books, audiobooks, movies and  more through Hoopla as well. Learn how to download ebooks from Hoopla on our website by clicking here.

Can I still research databases online?
Yes! The Southborough Library is pleased to offer numerous electronic resources on our website to our patrons. Please click here for more information.

Can you help me choose my next book?
There are a variety of ways to search for your next book including searching our online catalog by clicking here. Patrons can also review our Adult Reader’s Advisory, Children’s Advisory and Teen Advisory. In addition, patrons can select recommended audiobooks for children as well as adults and teens. Take a look at what the library staff is reading! Patrons can also go online to request a SouthBorrow Bundle. Check out our newly acquired books for adults as well as children. You can also call the library at 508-485-5031 and talk with our staff.
 
How long can I borrow materials? 
Please visit our website by clicking here for specific borrow times.

How do I use self-checkout?
The self-checkout machine is located on the main floor next to the circulation desk. Scan the barcode on your library card, then scan the library's barcode on the materials you want to check out. You can get a receipt with the due date and view your account information, including which materials you have checked out.

How do I get to the library's WiFi?
The Southborough Library provides free wireless Internet access. It does not require a password but you will need to agree to the Town of Southborough Terms of Agreement in order to proceed.

Does the library have computers I can use?
  • There are 4 computers for adults on the library's main floor, and 1 computer in the Children's Library on the ground floor.
  • One of the adult computers and the children's computer are "express machines" with only 30 minutes of access. For other computers, the maximum time granted for Internet use is 2 hours. Sessions are limited to one use per day.
  • Users must present a valid library card or out-of-state photo identification before being granted access.
  • The library provides black & white printing at 15 cents per page. Please see staff at the circulation desk for help releasing print jobs.
  • We ask that users do not install software on library computers or intentionally change settings on the library's machines.
  • The library does not utilize filtering software, but viewing of pornography is prohibited in accordance with all local, state and federal laws.

Can I print using my own computer?
No, you must be logged in to one of the library's desktop computers with your library card in order to print material. 

Are you accepting donations at this time?
Donations are not being accepted at this time. Please do not place any donated materials outside or in the book drops. Books can be donated to the Little Free Libraries recently built at the Fayville Playground, Southborough Commuter Rail and Woodward School through a recent Eagle Scout project. Please read more donation details on our website here.
 
Are there any events happening at the Southborough Library?
We are currently providing indoor and virtual programming for patrons of all ages. Our website has upcoming registration and program details here. You can also look for updates to events and stay current with our eNewsletter as well Facebook or Twitter. Click here to subscribe to the library’s eNewsletter.

Are there restrooms accessible to the public?
Yes, two restrooms are available on the ground floor adjacent to the Children's Room, and one restroom is on the Main Floor hallway to the right of the elevator.

Can I book a meeting room?
No. The Ella Eaton meeting room is currently closed to the public.

Does the library have a public fax machine?
Yes. The fax machine is located in the public facing area next to the Main Floor Circulation Desk. The fax machine accepts credit card payments only. The cost to fax or scan-to-email within the US, Canada, and/or the Caribbean is $1.75 for the first page, and $1.00 for each additional page.


Does the library have a public copy machine?
Yes. In 2021, the library contracted with Canon and purchased a new copy machine for the public. The copy machine currently accepts cash only. Black & white copies are 15 cents per page. Color copies are 50 cents per page.
 
How can I participate in the Senior Property Tax Work Program?
The library is not currently accepting any new senior volunteers. To participate in the Senior Property Tax Work Program, please contact the Southborough Senior Center at 508-229-4453 for more information about the program, including when to apply and eligibility requirements.