Frequently Asked Questions

June 2021

 

How do I request materials for curbside pickup services?

The library is now open to the public, but patrons can still pick up items through curbside service. You can put a book, DVD, audiobook or CD on hold by logging into your online account, searching the catalog for your desired title here, then click on the “Place Hold” link next to the green check mark and hit the blue “Submit” button at the bottom of the page.

 

How do I get the materials I placed on hold for curbside pickup?

Patrons can pick up requested items through contactless curbside pickup services. When your items become available, you will be notified that you can now schedule your curbside pickup online! Read more here.

 

How do I return books or other materials I borrowed to the library while the library is closed to the public?

Books, DVDs and audiobooks can be returned to our two outside book drops near  the parking lot entrance or brought inside to our cirulation desks. Books should be returned to the left side, multimedia to the right.
 

Telescopes and puzzles can not be put in the outside book returns. Please bring these items inside to retun at the main circulation desk upstairs. 

 

How do I renew materials?

Log into your online account by visiting our website homepage and clicking on the gray button at the top right corner "Manage Your Account" and entering your library card barcode and PIN. Your default PIN is typically the last four digits of your phone number. Learn more about loan periods of items by clicking here or wait for eligible items to be automatically renewed. If your item is eligible for renewal, it will be automatically renewed and you will receive an automatic email notification from C/W MARS.

 

Why is the book I returned still showing up in my account?

Your online account will not show the materials have been checked in until approximately seven days after you have returned them in the book drop because some items are being quarantined for 24 hours, sometimes longer. All fines will be waived for returned items. Please disregard any automatic C/W MARS overdue notices if you have returned the item(s). 

 

Why can’t I access my online account?

Your library card may have expired. Please call the library and a staff member can update your library card. You also might have entered your barcode or PIN incorrectly. Your barcode is on the back of your physical library card and is typically either a 13-digit or a 14 digit number. Your Personal Identification Number (PIN) is typically the last four digits of the telephone number that you provided when you registered for your card. If you’re still having trouble accessing your library account, please contact the library director Ryan Donovan at rdonovan@cwmars.org.

 

Can I talk with a Librarian? 

 

Yes, you can use the new online LibraryH3lp Chat feature on the library website at https://southboroughlib.org/ about placing holds, recommending materials, providing program/event information, database/electronic resource information, ask about how to return books, material renewals, curbside pickup, hours or any potential closures or unexpected service changes.  

 

Please call us at 508-485-5031 to schedule a curbside pickup, retrieve or change library card account information.

 

You can also call us about checking out nontraditional circulation items, including:

  • Telescope
  • Puzzles 

How do I download an eBook?

Downloading eBooks from Overdrive is different depending on the device you use:Chromebook, Windows or Mac computer, Android device, iOS device (iPhone/iPad/iPod touch) Windows 8 and up. Please visit our website by clicking here to learn about how to use Overdrive. Patrons can also take a look at our Overdrive Tutorial online here. Patrons can download books, audiobooks, movies and  more through Hoopla as well. Learn how to download ebooks from Hoopla on our website by clicking here.

 

Can I still research databases online?

Yes! The Southborough Library is pleased to offer numerous electronic resources on our website to our patrons. Please click here for more information.

 

Can you help me choose my next book?

There are a variety of ways to search for your next book including searching our online catalog by clicking here. Patrons can also review our Adult Reader’s Advisory, Children’s Advisory and Teen Advisory. In addition, patrons can select recommended audiobooks for children as well as adults and teens. Take a look at what our staff is reading! Patrons can also go online to request a SouthBorrow Bundle. Check out our newly acquired books for adults as well as children. You can also call the library at 508-485-5031 and talk with our staff.

 

How long can I borrow materials? 

Please visit our website by clicking here for specific borrow times.

 

Are you accepting donations at this time?

Donations are not being accepted at this time. Please do not place any donated materials outside or in the book drops. Books can be donated to the Little Free Libraries recently built at the Fayville Playground, Southborough Commuter Rail and Woodward School through a recent Eagle Scout project. Please read more donation details on our website here.

 

Are there any events happening at the Southborough Library?

While the library is currently closed, we are pleased to provide virtual programming for patrons of all ages. Our website has upcoming registration and program details here. You can also look for updates to events and stay current with our eNewsletter as well Facebook or Twitter. Click here to subscribe to the library’s eNewsletter.

 

Does the library have computers I can use?

 Patrons can now use the public computers upstairs for a limited session as well as the fax and copy machine.       
 

If you have any questions, please e-mail the library director Ryan Donovan at rdonovan@cwmars.org.

 

How can I participate in the Senior Property Tax Work Program?

 

The library is not currently accepting any new volunteers. To participate in the Senior Property Tax Work Program, please contact the Southborough Senior Center at 508-229-4453 for more information about the program, including when to apply and eligibility requirements.